Dishcare Safety Action
Ireland

FAQs

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Q. Why have you implemented this repair action in Republic of Ireland?

We recently became aware of a small increase in the number of dishwasher failures in Ireland. We take our obligation to ensure the safety of our products very seriously and therefore have decided that it is the right precautionary approach to initiate a voluntary repair action in the ROI.

Q. What is the problem?

Our quality control department has identified that an electrical component on a limited number of Bosch, Siemens and Neff branded dishwashers may overheat and in very rare cases cause a potential fire hazard.

Q. When does the problem occur?

In the specified models, this problem can only occur while the dishwasher is in operation. It does not occur when the dishwasher is not in operation.

Q. Why does this fault occur?

The fault within the control panel is the potential failure of a single solder point which can overheat and in rare cases cause a small risk of fire. It’s important to note that the failure only appears to happen when in combination with age, usage and prolonged elevated voltage levels.

Q. What do you mean specifically when you say dishwasher “failures”?

Simply that the dishwasher has stopped working. In the majority of cases where this control panel has failed there is no sign of fire or damage to the machine, it’s simply that the machine has stopped working. Only in rare cases does this panel failure pose a small risk of fire.

Q. How significant is the fire hazard risk?

There is a small risk of fire associated with the affected dishwashers.

Q. Which models are included and when were they manufactured?

The affected dishwashers were manufactured between 1999 and early 2005 and are in the batch range from FD 7901 to FD 8504. Dishwashers outside the above batch number range are not affected. Please note that the affected models are between 8 and 14 years old.

Q. Where were these dishwashers manufactured?

The affected products are Bosch, Siemens, and Neff branded dishwashers and were manufactured in Germany and Spain.

Q. Are the dishwashers still being manufactured?

No. The affected dishwashers were only manufactured between 1999 and early 2005.

Q. How can I find out if my dishwasher is affected?

The dishwashers that are part of this repair action can be identified by matching the model number and batch number with the items listed on the website using the online matching tool. The model and batch numbers can usually be found inside the dishwasher door panel on the upper left side. Alternatively call the Appliance Care Team on FreePhone 1800 322 222 or arrange a call back via the repair action website. By asking you some basic questions we will be able to determine if your dishwasher is part of the repair action. At that point, we will give you all the information you need to arrange for your dishwasher to be repaired at no cost to you.

Q. What should I do if my dishwasher is an affected model?

In specific models overheating of the control panel can only occur while the dishwasher is in operation. Therefore we advise that you do not use the appliance until the engineer has carried out the free in home repair.

Q. How long do I have to wait for an engineer to come out?

We are processing incoming repair requests as swiftly as possible and will dispatch an engineer as soon as possible. The repair visit will be scheduled at a time that is convenient for you.

Q. How long will the repair visit take?

Replacing the control panel is a simple repair and should be completed in less than one hour with minimal disruption.

Q. How long is the repair action valid?

The free of charge repair action on affected dishwashers will remain open indefinitely.

Q. What could potentially happen if I continue to operate the dishwasher?

There is a possibility that a fire could break out in the control panel. If unattended, the fire could potentially spread beyond the dishwasher. If you have one of the affected models, we recommend that you do not continue to use the appliance. Please call the helpline at 1800 322 222 or arrange a callback with Appliance Care Team immediately to schedule a free repair.

We recommend you do not use the appliance until the engineer has visited and repaired the appliance.

Q. Does this mean that BSH products are not safe?

Not at all. BSH is committed to upholding the highest standards of quality craftsmanship and reliability across all of our brands and product ranges, which is why we have taken steps and issued this voluntary repair action on the affected dishwashers.

As an industry leader recognised for its high-quality products BSH is setting a best practice example for how to handle product issues.

We know that the elements that created the issue are found only in these dishwasher models manufactured from 1999-2005 and we will act responsibly and quickly to contact all customers with affected models.

Q. Do BSH products go through a safety check and certification process before being sold?

Yes. The product is covered by Directive 2001/95/EC and former Directive 73/23/EEC and complied with the relevant EN-Standard.

Additionally the dishwashers’ were tested and found to be in conformity with relevant current standards by the VDE Certification Body which participates in the CENELEC Certification Agreement. The products have CE-markings.

Should you have further questions please do not hesitate to call us 1800 322 222.

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